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Stairlift Service, Troubleshooting & Help

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12th Feb 2016

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Before you call Stannah for service…

If your Stannah stairlift isn’t working, you probably don’t need a service call – there are some simple troubleshooting steps you can try first. Check the list below before calling us.

safety edges stop your stairlift if it touches an obstruction
Make sure nothing is obstructing the stairlift or the footrest.

Your Stannah won't go if the chair is swiveled.
Is the chair swiveled back against the wall? Wiggle the swivel levers.

 

You can turn off your stairlift by using the red switch on the armrest
Does the red switch on the armrest have the “I” symbol pushed in?

if you're going on vacation, turn off your stairlift at the master power switch.
Also, is the switch on the front (or back) of the carriage in the “I” position?

Each Stannah stairlift has a key to prevent unauthorized use
Make sure the key is in the correct position. Now try using your stairlift again.

 

If you need service help, please call 1-888-272-4327.
Call Stannah for service us at 1-888-272-4327. We’ll be happy to help you!

 

What to Do in a Power Outage

First, don’t worry! Your Stannah stairlift is battery powered and will continue to work during power outages. Below are a few tips to help you use your lift until you get the power back.

During a power outage, your battery-powered stairlift will continue to work and will typically have enough power to get up and down stairs between 10 and 20 times. This number will vary depending on the length of the ride, the condition of the batteries and the weight of the user.

If the batteries die during use, turn the lift off and then back on using the switch on your armrest. This will allow you to travel a short distance downstairs. Repeat this process until you reach the bottom.

Beeping. If the power goes out the stairlift will start to beep, indicating that it is no longer charging. You can temporarily stop the beeping by turning off the Battery Isolation Switch on the stairlift – it’s the large white switch below the seat. If your stairlift is the type with two tubular rails that go around corners, you have a curved stairlift and the switch will be on the front of the stairlift. If it’s straight, it’ll be on the back side. ONLY TURN OFF THIS SWITCH IF YOU CAN REACH IT SAFELY. Remember to turn the switch back on when you want to use the stairlift.

When the power comes back on
If your stairlift got flooded, do not use your stairlift. Unplug the battery charger (if it’s safe to do so) and call 1-888 272-4327 to request a service visit.

If you haven’t been using your stairlift during the outage, make sure the battery charger is plugged in, and turn on the Master Power Switch. Your stairlift should now work normally.

Going on Vacation? We recommend turning off the white master switch on the carriage of your stairlift (located on the front for curved stairlifts and the back for straight stairlifts). This will save the batteries in the event of a power outage. When you get home, simply flip the switch and you’re all set!