Stairlift Troubleshooting & Technical Assistance
Is something not quite right with your stairlift? Give us a call and we’ll help you get moving again. If you’re having trouble operating your stairlift or need service, call us today. Our technical support team is here to help.
Give us a call
Your stairlift was built to last. We tested it rigorously and made sure that it could carry you up and down your stairs safely for years to come. Chances are it’s a quick fix.
Have a look at our troubleshooting tips below, but if you don’t feel comfortable following the tips, give us a call. We might be able to give you a solution over the phone, but if we can’t, we’ll have a technician come and help you. Our technicians are spread all around the country, so they’re never far away. They’ll come and have a look at your stairlift, and before you know it, it’ll be back up and running again.
In the unlikely event that you’re having a problem with your stairlift, these troubleshooting tips may help you resolve the issue straight away.
Before you try to troubleshoot any of the problems listed below, make sure you are doing so from a safe position, and if necessary, ask for assistance.
My stairlift will not move
If the power light is off:
- Check the on/off switch is on (it’s usually on the arm of your chair).
- Check that the master power switch is on (it’s usually under the seat, either on the front or side of the carriage).
- Check that the key is inserted and in the correct position (it’s usually under the seat, either on the front or side of the carriage).
If the power light is on:
- If you have a hinged rail make sure the rail is fully lowered and locked in position.
- Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position.
- Check whether there is anything in the way of the safety edges – if there is, move the stairlift in the opposite direction of the obstruction, remove the obstruction and then you can continue your journey.
If your stairlift still does not move:
- Remove and reinsert the key to the correct position.
- Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.
- If the stairlift still doesn’t work at this point, call us or your local dealer.
My stairlift is beeping:
Your stairlift will beep if the batteries are not being charged.
- Check the wall switch is on.
- Check that there’s power to the outlet (plug in a lamp or small appliance to check for power).
- Check the stairlift is parked correctly at the top or bottom of the stairs.
- If you have checked these things and your stairlift continues to beep, switch your stairlift off and call us or your local dealer.
My remote control doesn’t work:
- Check and replace the batteries if necessary.
My automatic swivel doesn’t work:
- Call us or your local dealer. Use the manual swivel levers under the seat in the meantime.
My hinge or retractable rail doesn’t work:
- Call us or your local dealer. If the rail is causing an obstruction you can raise the rail manually by grasping the underside of the rail.
- If you are home alone, we always recommend that you carry a mobile phone with you so you can alert others if you need help.
- Keep ours or your local dealer’s number handy or saved in your phone for emergencies.
- It’s always a good idea to ask someone else to be around to help you troubleshoot.
- If your stairlift stops on the stairs, it’s best to stay in the chair and see if you can restart it or call for some help. If you do have to get out, make sure you can do so safely, take it slowly and ideally have someone to help you.