Terms and Privacy
You can also find further information regarding accessibility and complaints by using the below links:
California Consumer Privacy Act
Stannah Privacy Notice for California Residents
Effective Date: February 16, 2021
Last Reviewed on: February 16, 2021
|Information We Collect|
You have the option to enter information on our website that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, Stannah’s Site has collected the following categories of personal information from its consumers within the last twelve (12) months:
|Category||Examples||Collected||Does STANNAH sell?|
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.||YES, we may collect your real name and/or alias, email address and/or account name or similar identifiers if you provide them to us.||NO|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, address, telephone number, education, or other similar information. Some personal information included in this category may overlap with other categories.||YES, we may collect your name, address, country and postal code if you provide them to us.||NO|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||YES, we may collect this if you enter medical condition or disability information (or infer a medical condition or need) with your desire to have a home elevator or stairlift.||NO|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES, we keep a record of our customers so that we can answer questions and provide the services contracted.||NO|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||YES, it is possible that we could collect this if you provide this information to us that could infer information about your ability or preference to walk up a set of stairs or sit down.||NO|
|F. Internet or other electronic network activity information.||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.||NO, although we may collect this information, it is anonymized and aggregated (see below).||NO|
|G. Geolocation information.||Physical location or movements.||No, although we may collect this information, it is anonymized and aggregated (see below).||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||NO||NO|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO||NO|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO||NO|
Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
Stannah collects information about you only if we need the information for some legitimate purpose. Stannah obtains the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete, including your written correspondence, emails and phone calls to us.
Indirectly from you. For example, from observing your actions on our Website.
|Use of Personal Information|
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To process your requests and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To help you locate your nearest Stannah service technician or center.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Stannah’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Stannah about our Website users is among the assets transferred.
Stannah will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
|Sharing Personal Information|
|Disclosures of Personal Information for a Business Purpose|
In the preceding twelve (12) months, Company either has or may have disclosed the following categories of personal information for a business purpose, as discussed above:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: California protected classifications, such as age or medical condition.
Category D: Commercial information.
Category E: Biometric information.
|Sales of Personal Information|
In the preceding twelve (12) months, Company has not sold personal information. We do not plan to sell personal information. We respect your privacy and we believe your information belongs to you.
|Your Rights and Choices|
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Specifically, the CCPA provides you five different rights. The first right is the right to access of personal information. The second right to request deletion of personal information. The third is the right to opt-out of the sale of your personal information (but we do not sell or monetize your information, so this right is repetitive). The fourth right available to you is the right against discrimination because you exercised the rights available to you. Finally, the fifth right is the right to protection against waiver of rights.
You can exercise the rights described above, by sending an email to dataprotection@Stannahhe.com or by writing to: Stannah, Attn: Privacy Compliance Officer, 20 Liberty Way, STE A, Franklin, MA 02038. Only you, or an agent authorized to make a request on your behalf, may make a request related to your personal information. We will cover this, and some of your other rights, in greater detail in the sections below.
|Access to Specific Information and Data Portability Rights|
As we stated in the proceeding section, you have the right to request that Stannah disclose certain information to you about our collection and use of your personal information over the past 12 months.
Any information we provide will only cover the 12-month period preceding the request’s receipt. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased (which will be blank, because we do not sell your personal information); and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
|Deletion Request Rights|
You have the right to request that Stannah delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
|Exercising Access, Data Portability, and Deletion Rights|
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Writing us at firstname.lastname@example.org.
Contacting us at the address below, including stopping by in person.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request, confirm the personal information relates to you, and your request lacks sufficient details to help us handle the request.
Please know that making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We have not sold personal information, nor do we plan to, so we do not have any opt-in rights (or opt-out rights) for the sale of personal information like other websites may have.
|Response Timing and Format|
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have contacted us and provided us with your contact information, we will deliver our written response to that contact information, by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
|Personal Information Sales Opt-Out and Opt-In Rights|
We do not sell the personal information of consumers, so we do not collect any affirmative authorization (the “right to opt-in”) to personal information sales.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
|Other California Privacy Rights|
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the contact information below.
|Changes to Our Privacy Notice|
Stannah reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Attn: Privacy Compliance Officer
20 Liberty Way, STE A
Franklin, MA 02038