What does Stannah’s market-leading Stairlift Warranty include?

When you buy a stairlift directly from Stannah you get an efficient call-out service that covers labor and parts, to make sure we’re there for you whatever happens.*

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Our market-leading warranty

Your journey with us doesn’t end when you buy a stairlift. We’re there for you when you need us and you can count on us to make sure that you’re as safe as you should be in your own home.

Priority line

If your stairlift breaks down, our warranty gives you priority to a call-out service that will be with you as soon as they can. Whenever you need them.

Critical Components

For critical components, which include the motor, gearbox, and rail, Stannah offers its customers a 10-year warranty for new stairlifts.

Replacing parts

Our parts & components are made to withstand decades of use, but if any need replacing due to normal wear and tear during the warranty period, we take care of that for you.

 *Warranty details listed are for customers who buy directly from Stannah. If you’re buying from a dealer, be sure to ask about their warranty.
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Pre-Sales

Support and pre-sales information anywhere in the country

We are more than happy to pay you a free home visit to answer all of your questions. Our home visits are always cost and commitment free, which means we give you time to consider your options. Then, when you’re ready, we’re there to help in whatever way we can, wherever you happen to be in the US.

choosing the right stairlift for your needs

After Sales

Qualified after-sales service

We follow-up with you once your stairlift has been installed, in the way that most suits you - whether that’s by telephone or at home. Our team of technicians is ready and waiting to help you avoid the stress and inconvenience of having to move house. We also promise to offer after-sales services every day of the week, and to always respond to you quickly.

stannah stairlift after sales quality

Safe products

High-quality, safe products

At Stannah, we work hard to make sure that all our products are built to last. Our stairlifts are designed to meet the highest standards of quality and safety, and we only work with suppliers who follow those same standards. This guarantees maximum efficiency and safety for all our stairlifts. We’re so sure about the quality of our lifts that we give you our market-leading guarantee. To learn more about the standards we've met, visit our Awards & Accreditations page.

efficient troubleshooting

Efficient troubleshooting

We pride ourselves on our customer service, and it's our goal to go above and beyond what you would expect. We’ve even developed a way of troubleshooting anything that may go wrong with our chairs even more quickly and efficiently. Our most popular stairlift model comes with a small inbuilt screen, which displays a number if there’s ever an error. That means that when you call us, we can tell you what the problem is based on that number, and are even likely to be able to fix it over the phone.

Over 700,000 people around the world have trusted us with their safety, and we pride ourselves on never letting them down.

Whether your stairlift is straight or curved, indoor or outdoor, it should always be working perfectly – no excuses. When it comes to your safety, we are taking no chances, but if something does go wrong, you need to know that you can call us and we will be there to fix it.

We have locally-based teams all around the country, ready to answer your call. They’ll be there as quickly as possible, should you ever need them.

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